Okay I get it I know it is my fault that I lost my IMAX ticket but would that be enough to just ignore someone I mean to let someone feel that there's nothing you can do because your customer lost his/her ticket? Well here's what happen, I lost my IMAX ticket for Avengers. Each ticket costs 400 Php and I bought 4 tickets. I gave up when I found out that I lost the tickets but my friend who used to work with SM Cinema told me that I can go ahead and talk to a manger and explain my situation for they will allow me to watch the movie so long as I have all the details that will serve as a proof that I bought a ticket. Luckily I had the picture of the tickets posted in my facebook account so I can provide all the information that I need. I went to the ticket booth when I got there and explained my case, they asked me to go to CINEMA 6 to talk to a manager. Then I went to cinema 6 and the security guard just told me that there is nothing that they can do given that it is not yet the screening time. They keep on insisting that someone might have used the ticket when in fact it is not yet the screening time which is really stupid because of what they did they are only proving that they do NOT care about the money you spent. The security guard even tried to keep me from talking to a manger by insisting that the manger will tell me the same thing. Well try to think of it! The ticket booth peeps will not ask me to talk to a manager in cinema 6 if they do not know about the said process and besides he's a security guard and I am asking for a manager. As expected the manager did inform me the same thing which I think is non-sense because it is not yet screening time meaning they will be able to identify if someone will use my ticket and they SHOULD learn to VALUE their customer's MONEY. I spent 1,600 Php for a ticket for nothing just because they didn't care to help me AT ALL.
Been watching movies in SM since I was a little girl now I think of switching to different malls. Maybe they care about their customers unlike those SM Cinema people.
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